Return Eligibility

Due to the sensitive nature of pharmaceutical products, returns are only accepted for items that are damaged, defective, or incorrectly supplied. Products must be unused, in their original packaging, and reported within the specified return period.

Return Request Process

To request a return, customers must contact our support team with order details, proof of purchase, and clear evidence of the issue (such as photos of damaged or incorrect items). Our team will review the request and provide further instructions.

Non-Returnable Items

For safety and quality reasons, opened, used, or improperly stored pharmaceutical products cannot be returned unless there is a verified manufacturing defect.

Refund Policy

Once the returned product is received and inspected, eligible refunds will be processed through the original payment method. Refund processing time may vary depending on the payment provider.

Replacement Policy

In cases of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

Shipping Costs

Return shipping costs may be covered by Sawm Gold International only if the return is due to our error (wrong item or defective product). Otherwise, shipping costs are the responsibility of the customer.

Contact for Returns

For return and refund inquiries, please contact our customer support team with your order information for prompt assistance.

Policy Updates

Sawm Gold International reserves the right to update or modify this Return and Refund Policy at any time without prior notice.